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What should you do if the green card does not arrive in the mail

green card

U.S. Citizenship and Immigration Services (USCIS) always sends the green cards to immigrants via mail. These are the immigrants who have entered into the Unite States as legal residents or the ones who have applied for green card renewal or replacement.

Almost every applicant receives the green card that USCIS sends. However, there are cases when the applicant never gets the green card in their mail.  In some cases, though the cards were not delivered, USPS still sends a notification saying that they were delivered. If you have still not received your green card you should notify the USCIS and let them know you did not receive the green card.

What happens?

All new permanent residents after being mailed a welcome notice, they will also get their green cards as well.  If this happens to be your case, and you haven’t received your expected green card, you need to contact the USCIS customer service at 1-800-375-5283. But first, you need to wait at least 30 days from the date you’ve become a legal resident and then, if the green card was never received, you should contact the USCIS.

Even if you have applied for a green card renewal or replacement, should also contact the USCIS if it has been 30 days since your card were mailed to you. If you belong to this case, then, you will need to file Form I-90, Application to Replace Permanent Resident Card, to get a new green card.

You will not be required to pay the application filing fee again if:

  • the cards were not delivered to them, but returned to the USCIS as undeliverable,
  • their green cards were sent to them by mail before 30 days and
  • if they did not move from the address they initially provided at the time of filing their applications.

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